Data Deletion Request

Giorgio Profili S.r.l. · Last updated 27 July 2026

You can ask us to delete the personal data we hold about you at any time. This page explains what we store, how to request its deletion, and when we delete data automatically. It serves as the data deletion instructions for our Meta app, as required by the Meta Platform Terms.

What we store

When you message a WhatsApp business number connected to our platform, we store:

• Your WhatsApp phone number and WhatsApp profile name.
• The content of messages exchanged with us, and their timestamps and status.
• Booking details the accommodation links to your conversation (such as check-in and check-out dates, room name, and party size).

How to request deletion

Choose whichever option is easiest:

• Send the WhatsApp message “DELETE MY DATA” (or any clear deletion request) to the business number you have been messaging.
• Email info@giorgioprofili.com with the subject “Data deletion request”, quoting the WhatsApp number you messaged from.
• If you were a guest of an accommodation using our platform, you can also contact that accommodation directly — its staff can delete your conversation from our system themselves.

So we can verify the request, please send it from — or clearly identify — the phone number used to contact us.

What happens next

• We confirm receipt of your request.
• We delete your contact record, your entire message history, and any booking link from our database. Deletion is performed directly in our dashboard and is irreversible.
• We instruct our service providers (e.g. our database and hosting providers) to delete any copies they hold.
• We complete deletion within 30 days and send you written confirmation, except where we must retain specific records to comply with a legal obligation (for example invoices or lodging records required by law).

Automatic deletion

We also delete data without being asked:

• Conversation history and linked booking context are deleted or anonymised 12 months after your last message, unless the accommodation you communicated with instructs otherwise or a stay is still ongoing.
• We delete personal data when it is no longer needed for the purpose it was collected for, if the service is discontinued, or when Meta requests deletion under the Meta Platform Terms.

Platform (staff) accounts

Dashboard accounts are provisioned manually by us at an accommodation business’s request — there is no self-service sign-up, so we never hold a staff account that was not explicitly requested. To delete a staff account, the account holder or the accommodation business emails info@giorgioprofili.com; we remove the account (username and password hash) within 30 days. When a business stops using the platform entirely, all of its staff accounts are deleted as part of the off-boarding deletion described in our Privacy Policy.

Facebook data

Guests never log in with Facebook and we hold no Facebook account data about guests. The only Facebook data our app receives is the basic public profile (name and profile picture) of the business administrator who connects a WhatsApp Business account through Meta’s Embedded Signup. It is used only to establish the connection. Business administrators can revoke the app’s access at any time in their Facebook Settings → Apps and Websites. To update or change the Facebook account (Facebook ID) associated with a business’s WhatsApp connection — for example after a change of administrator — or to request deletion of any residual data, email info@giorgioprofili.com.

Contact

For any data-deletion question, email info@giorgioprofili.com. See also our Privacy Policy.